Executive playbooks by industry
Each playbook maps signals to delivered actions and outcome metrics with governance.
Lead speed → enrollment growth
Business outcome: Increase lead-to-contract conversion with SLA discipline.
Signals we monitor
- Lead aging
- Response time
- Stage drop-off
Actions delivered to owners
- First-call tasks
- Escalations
- Weekly SLA plan
Impact metrics
- Conversion rate
- Time-to-first-contact
- Contracts count
Attribution integrity for budget decisions
Business outcome: Understand which campaigns lead to contracts and payments.
Signals we monitor
- Spend→lead→contract coverage
- Missing IDs/UTM
- Offline leakage
Actions delivered to owners
- Tracking fixes
- Matching rules
- CRM mapping tasks
Impact metrics
- Matched revenue %
- ROAS accuracy
- Unattributed share
Store KPIs + inventory OOS risk
Business outcome: Reduce out-of-stock and lost revenue.
Signals we monitor
- OOS patterns
- Sell-through drops
- Store anomalies
Actions delivered to owners
- Restock tasks
- Store manager alerts
- SKU priorities
Impact metrics
- OOS rate
- Lost sales estimate
- Revenue by store
Promo margin control
Business outcome: Prevent margin erosion from promotions.
Signals we monitor
- Margin deviation
- Discount anomalies
- Vendor promo conflicts
Actions delivered to owners
- Promo approval workflow
- Promo exceptions report
- Price correction tasks
Impact metrics
- Gross margin
- Promo ROI
- Exceptions count
CAC & ROAS control with creative ops
Business outcome: Maintain CAC/ROAS and accelerate creative refresh.
Signals we monitor
- Creative fatigue
- CPA spikes
- CTR drops
Actions delivered to owners
- Creative refresh projects
- Pacing rules
- Approval workflow
Impact metrics
- CAC/CPA
- ROAS
- Conversion rate
Customer support → churn prevention
Business outcome: Reduce churn and refunds with early warnings.
Signals we monitor
- Negative tickets
- Delayed responses
- Refund spikes
Actions delivered to owners
- Escalations
- Root-cause tasks
- Weekly churn brief
Impact metrics
- Churn
- Refund rate
- CSAT/NPS
Pipeline discipline (RevOps)
Business outcome: Predictable pipeline and sales plan execution.
Signals we monitor
- Stage stagnation
- Deal aging
- Activity gaps
Actions delivered to owners
- Next-step tasks
- Escalations
- Weekly pipeline review pack
Impact metrics
- Win rate
- Sales cycle
- Forecast accuracy
Marketing → Sales alignment
Business outcome: Reduce MQL/SQL conflict and improve lead quality.
Signals we monitor
- Lead quality flags
- Source mismatches
- SLA breaches
Actions delivered to owners
- Scoring corrections
- Routing rules
- Stop-list campaigns
Impact metrics
- SQL rate
- CPL→CAC
- Meetings booked
Booking conversion + no-show reduction
Business outcome: Increase bookings and reduce no-shows.
Signals we monitor
- Booking drop-offs
- Slow follow-up
- No-show patterns
Actions delivered to owners
- Reminder workflows
- Manager tasks
- Schedule optimization
Impact metrics
- Booking rate
- No-show %
- Revenue per slot
Unit economics & cashflow guardrails
Business outcome: Control cash gaps and profitability.
Signals we monitor
- OPEX deviation
- Cash runway risk
- Margin drop
Actions delivered to owners
- Expense approvals
- Payment plan tasks
- Cost center reports
Impact metrics
- Cash balance forecast
- OPEX vs plan
- Gross margin
Trial-to-paid execution
Business outcome: Increase activation and paid conversion.
Signals we monitor
- Activation drop-offs
- Feature adoption gaps
- Cohort anomalies
Actions delivered to owners
- CS/sales playbook tasks
- In-app nudges
- Weekly brief
Impact metrics
- Activation rate
- Trial-to-paid
- Churn
Customer health automation
Business outcome: Detect churn risk early.
Signals we monitor
- Usage drops
- Ticket spikes
- Payment issues
Actions delivered to owners
- Escalations
- Retention tasks
- Account plan updates
Impact metrics
- Churn
- NRR
- Support load
Executive outcomes in the first 30 days
Clear ownership, faster execution, and measurable outcomes.
- Fewer blind spots: data quality and integrity checks
- Faster execution: actions delivered with owners and deadlines
- Governed automation: approvals and run logs
- Measurable outcomes: impact tracked on KPI/OKR
- Reusable templates: client-specific agents become playbooks
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- Short discovery call within 1 business day
- Review your KPIs, data sources, and workflow goals
- Receive a pilot outline with timing and scope
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