Privacy notice

Public privacy information for website, demo, and intake.

This notice is written for how people actually meet Planerix: public browsing, contact requests, security reviews, demo access, and early account activation. It stays concrete and avoids certification language the public site cannot honestly prove on its own.

Privacy contact summary

Operator: AISOLUTIONS SP Z O O

Address: 39 Ul. Jana III Sobieskiego, 32-067 Krzeszowice, Poland

Legal contact: ceo@planerix.com

Support: help@planerix.com

Billing: billing@planerix.com

1. Who is responsible for this notice

AISOLUTIONS SP Z O O operates the public website at planerix.com and handles commercial, demo, and legal intake for Planerix.

For these public-site and intake activities, AISOLUTIONS SP Z O O acts as the controller of the personal data described in this notice.

2. What this notice covers

This notice covers the marketing website, contact and consultation requests, live demo access requests, commercial intake, and high-level information related to account and workspace activation.

It does not replace customer-specific contracts, data processing addenda, or security questionnaires used during a commercial or enterprise rollout.

3. Data we may collect

  • contact details such as name, work email, phone number, company name, country, and message contents
  • commercial or rollout context you share in demo, security, or consultation forms
  • website usage, technical logs, browser data, and cookie-related interaction data
  • workspace access and account activation information when you sign up or request a demo

4. Why we process this data

  • to answer product, commercial, rollout, legal, or security requests
  • to provide demo access, onboarding guidance, or account support
  • to operate, secure, and improve the website and public intake flows
  • to manage pre-contractual conversations, commercial follow-up, and legitimate business records

5. Legal basis

Depending on the context, we rely on pre-contractual necessity, contract performance, legitimate interests in running and securing the service, and compliance with applicable legal obligations.

Where consent is required for a specific communication or tracking activity, we will ask for it separately.

6. Controller and processor roles inside the product

For the public marketing site and direct Planerix intake flows, AISOLUTIONS SP Z O O acts as controller.

For customer workspace data inside the product, the customer organization generally determines the business purpose of the processing, while Planerix provides the hosted service and related operational processing under the applicable commercial arrangement.

7. Sharing and subprocessors

We may use hosting, email, analytics, AI, vector, and workflow infrastructure providers to operate the service. We do not sell your personal data.

Public subprocessor categories are listed below; deeper contractual detail is handled during security or commercial review.

  • Cloud hosting, storage, and operational telemetry providers
  • Email delivery and commercial response tooling
  • AI and vector infrastructure used for assistive product features
  • Workflow orchestration and approved integration runtimes

8. Transfers and retention

Some service providers may process data in jurisdictions outside your own. Where relevant, we address cross-border processing through the contractual and provider-specific safeguards available in the rollout and diligence process.

We retain marketing and intake data only for as long as it is needed for the stated purpose, security, legal compliance, dispute handling, or a legitimate commercial follow-up window.

9. Your rights

  • request access to the personal data we hold about you
  • request correction or deletion where applicable
  • object to or restrict certain processing where the law allows it
  • request information about how to route a privacy or data handling question